Kensington House Antiques and Sterling SilverKensington House
Sales Policy

We strive to describe the origin and condition of our merchandise as accurately as possible. Any item found by a client to have been misrepresented may be returned for a refund. Clients must request authorization to return an item within three days of its receipt, and authorized returns must be received by us within seven days. The client is responsible for shipping and insurance in both directions. Returns charged to a credit card are subject to a 4% re-stocking fee. Returned items must be received by us in the condition in which they were originally sent. No refunds will be issued for items that have been altered or damaged in any way.


Please contact us immediately to report any shipping damage. It is essential that the client retain all boxes and shipping material, as it may need to be presented to the client's local post office for evaluation. Failure to do so will void postal insurance. We will promptly assist clients in completing paperwork for postal insurance claims.


We are sorry, but due to U.S. Customs regulations and tariffs, we are unable to offer refund privileges to our overseas clients. If a package is returned to us for unpaid customs charges, we charge a 20% restocking fee, and the client is responsible for all shipping and transaction fees related to the transaction.


All packages shipped to addresses outside the United States will bear appropriate customs declarations. Please do not ask us to mark packages as gifts.


Items offered for sale via eBay or other online auctions are not returnable. Please email your questions before bidding.


We will NEVER sell, give or exchange client email addresses or purchase histories to any other party. All client transactions are conducted via Trocadero.comís secure servers. Clients may occassionally be notified of special offers, sales, etc., by either or our sister website for collectibles, Any client may be removed from our mailing list upon request.


Clients may request layaways for purchases that total $200 or more. An initial non-refundable deposit equal to 1/3 of the sales price is due immediately to secure the layaway. The final payment, due no later than 90 days after the purchase date, will include all shipping and insurance charges. Items placed on layaway may not be returned FOR ANY REASON. In the event that the final payment is not received within 90 days, the initial deposit is non-returnable and the item(s) may be offered for sale to other clients.


We make every effort to provide detailed descriptions and multiple photographs of all the items we offer. It is the client's responsibility to thoroughly review ALL the photographs and the ENTIRE written description prior to placing an order. We welcome questions prior to purchasing, but please understand that we cannot be responsible for any disappointment that may arise from a client not having read the descriptions or viewed the photographs.


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